Refund Policy
Effective Date: [08/25/2023]
We’re committed to ensuring your satisfaction with [Chocolate-Nut.com]. Sometimes, however, situations arise where a refund becomes necessary. This Refund Policy outlines the terms and process for requesting refunds.
1. Eligibility for Refunds
To be eligible for a refund, please meet the following criteria:
- Initiate the refund request within [number] days of purchase.
- The product or service should be unused, in its original condition, and packaging.
- Proof of purchase, like a receipt or order confirmation, is essential.
2. Exclusions
Certain products and services are excluded from refunds:
- Downloadable digital products, e-books, software, and digital subscriptions.
- Customized or personalized items that can’t be resold.
- Products or services explicitly marked as non-refundable during purchase.
3. Requesting a Refund
Follow these steps to request a refund:
- Reach out to our customer support team at [support@chocolate-nut.com] or call [(404) 969-5839] within [number] days of purchase.
- Provide your order number, reason for the refund, and any relevant details.
- We’ll review your request and determine eligibility.
- If approved, we’ll initiate the refund to the original payment method within [number] business days.
4. Refund Amount
Refund amount is determined by:
- Full refund for eligible products.
- Partial refund based on use or damage for eligible cases.
5. Payment Reversals
Refunds will be processed through the original payment method. It may take time to reflect in your account based on your payment provider.
6. Get in Touch
For queries about our refund policy, contact us at [support@chocolate-nut.com] or call [(404) 969-5839].
Thank you for choosing [Chocolate-Nut.com]. We value your satisfaction and appreciate your understanding of our refund policy.